We Offer The Fastest Shipping and Hassle-Free Returns!
SHIPPING INFORMATION
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FREE SHIPPING - Free shipping is valid on all U.S. orders, shipped to a single U.S. address, via USPS Economy Shipping. Unfortunately, do to the high cost of International Shipping, we can only currently offer free shipping within the USA.
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DOMESTIC DELIVERY - Most SurvivorCord orders are shipped directly from one of our warehouses within 24 - 48 hours for you convenience and maximum efficiency. Domestic shipments will typically arrive within 5 to 10 business days, if there are no delivery interruptions.
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INTERNATIONAL SHIPPING - International (Non - U.S.) orders will incur a calculated shipping rate based on the delivery address and the shipping service that you select at checkout. Shipments typically take between 1 to 4 weeks to arrive, depending on local Customs procedures. To determine actual shipping costs, please go through the checkout process and your real-time shipping charges will be shown just before payment information is requested.
- IMPORT FEES - We do not collect duties or taxes at checkout, and we cannot guarantee that you will, or will not, be charged any customs taxes or duties by your government. It is the Recipient's responsibility to pay these charges. Customs or import duties are charged once the package reaches its destination country, and are beyond our control. This applies only for International orders.
CARRIERS
We use the following carriers to deliver most of our orders:
- USPS
- UPS
- FedEx
- DHL
- Amazon Logistics
ORDER TRACKING
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using USPS Economy Shipping mail may not have tracking numbers.
BACK ORDERS
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.
RETURN POLICY
- We offer a 100% LIFETIME Guarantee on all purchases. Please contact us at support@survivorcord.com for return requests.
- Return Policy may not apply to products purchased with electronic discount codes or coupons.
ORDER CANCELLATIONS
We reserve the right to Cancel and Refund any order, at any time, for any reason. Although we rarely do this, we reserve this right so that we can protect the business from losses due to unforeseen circumstances such as software glitches, fraud, inventory issues, etc.
SHIPMENT CLAIMS / RETURNED PACKAGES
Due to differences in mail/parcel delivery processes throughout the U.S. and the rest of the world, the customer agrees that SurvivorCord or it's affiliates cannot be held liable for missed deliveries or damaged packages.
While the customer is responsible for filing any claims against the delivery service used, we can provide any documentation available in pursuit of those claims (tracking information, labels, invoices, etc.).
In the event that a package is returned to us for any reason (unpaid taxes, duties, missed deliveries, invalid addresses, etc.), we will refund the purchase price of the product, minus shipping costs, assuming the product is in a new, sell-able condition.
(Last Updated: July 23, 2024)